This certificate immerses students in the knowledge required to successfully support any entry level IT help desk. Students that enjoy working and speaking with many different individuals of various technological levels, troubleshooting individual’s problems, as well as being hands-on, will find this rigorous certificate enjoyable.
The Mac OS Support Essentials I will be offered during the first 7 weeks of the semester and the Mac OS Support Essentials II course will be offered during the last 7 weeks of the semester so that all material for the ACSP certification is covered during the entire semester.
Requirements
Semester 1
Semester 2
Semester 3
There is a strong demand for well-trained, competent workers in information technology. Students completing the certificate program are prepared for entry-level technology Help Desk positions in companies using both PC and Mac operating systems.
Earning both the CompTIA A+ and Apple Certified Support Specialist (ACSP) certificates can significantly enhance your employment prospects in the IT field. This combination can open doors to various roles in IT support, technical support, and systems administration, with potential salaries ranging from $44,970 to $75,000 per year, depending on experience and location.
The CompTIA A+ certification validates essential skills in areas like hardware, networking, and troubleshooting, making it a strong foundation for various IT roles. The job outlook for CompTIA A+ certified professionals is positive, with roles such as IT Support Specialist, Helpdesk Technician, and Field Technician being common entry points. According to the U.S. Bureau of Labor Statistics, jobs in computer and information technology are projected to grow by 15% from 2021 to 2031, which is much faster than the average for all occupations.
The ACSP certification is valuable for those looking to specialize in supporting Apple products. With the increasing use of Apple devices in workplaces, the demand for professionals skilled in managing and supporting these devices is growing. Industries like advertising, design, and media often prefer candidates with Mac-based certifications.
Upon completion of the IT Help Desk Certificate, students are able to:
- Troubleshoot, configure, explain, and document basic technology related issues.
- Prepare for multiple Information Technology recognized related certifications.
- Work independently and with teams in a help desk technology setting.
- Display proficiency with various IT configurations.
- Obtain entry-level positions in the help desk field.
- Sit for two industry certifications: CompTIA A+ and the Apple Certified Support Specialist (ACSP)